FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Where is your studio located?

We are located at 289 Elm Street Marlborough, Massachusetts 01752. Click HERE to learn more about our studio.

Is pole fitness for me? I’m not in shape and have no upper-body strength…

YES!! Pole dancing is for anyone and everyone regardless of your shape and size. All fitness levels are welcome. You will quickly develop the strength needed to execute an array of pole dance moves. We will teach you all you need to know.

Do I need a dance background?

No. Some of the best pole dancers today have zero dance background! You will learn everything you need to know in class. Once you are comfortable with the pole basics, we offer a variety of different dance based class on our schedule such as Pole Choreo and Low Flow that you can try out. See our CLASSES page to learn more!

Do you have an age limit?

Our minimum age requirement is 15 years. Persons under the age of 18 must have written consent from a parent or guardian.

Is there a weight limit?

No. Our poles are installed to support all ages, sizes, shapes, and levels. We take great care in making sure that our equipment is safe and properly maintained so you feel comfortable in your workout.

Are classes for women only?

No. We pride ourselves on try to make an inclusive learning environment for everyone, regardless of gender identity. If you are willing to come learn, we want to teach you!

How do I get started?

When you purchase the Intro pack you will be directed to create a MindBody account. If you already have an account with another studio, you will still need to create a profile for Sky High. Once that’s done, you can go to our SCHEDULE page and click “Sign Up” for the class of your choice. You can also download our Sky High Studios app from either your iPhone or Google Play store. Once downloaded, use your Mindbody login information and start registering! It’s also a great way to get additional features like quick access to the rewards program, news and events, and class notifications.  Download links can also be found at the bottom of this page.

Can a friend/partner/ etc. stay and watch while I take class?

To protect the privacy and ensure that all of our students feel comfortable while taking class, we do not allow any spectators during classes. NO EXCEPTIONS. There are several of coffee shops and shopping plazas in the area that they can go to. They can also wait in the Antico Main lobby if they wish.

CLOTHING AND ATTIRE

What should I wear?

Pole – You will want to wear fitted shorts paired with a sports bra, tank top, or t-shirt. Leggings or sweatpants are fine to start with as long as you can roll them up enough to expose the skin on the back of your knees. As you progress in pole you will need more skin contact in order to do the more advanced tricks. Do not apply lotion, creams, or other moisturizers to your body and hands before class as you will not be able to stick to the poles! 

PLEASE REMOVE ALL JEWELRY PRIOR TO CLASS. THAT INCLUDES FITBITS, APPLE WATCHES, AND OTHER EXERCISE BRACELETS. DO NOT SCRATCH OUR POLE.

Flexibility & Handstands – Anything you would wear to the gym or a yoga class that will allow you to move freely.

Liquid Motion – Layers! As this is a floor class, socks, leggings, leg warmers, and a shirt with sleeves are recommended. Knee pads are a must!

Are there changing rooms?

We have common use bathrooms that you can use to get changed. Please be sure to arrive early if you need to use the restroom to get changed as our late arrival policy still applies.

Do I need to remove my jewelry?

YES! All jewelry that can or will make contact with the poles must be removed prior to class. We do not want out poles damaged, and you most likely do not want your jewelry destroyed. Jewelry that must be removed includes but is not limited to rings, bracelets, necklaces, bands, fitbits and other exercise bracelets. 

What about shoes? Do I need them?

No, you do not need shoes. The vast majority of our classes are taught barefoot. However, if you would like to bring a pair of heels to your classes then your are more than welcome to.

HIGH HEELS

Do I need to wear heels for class?

Are they necessary? Absolutely not, but they a hella fun! Most of our classes occur barefoot, but you are more than welcome to bring a pair of heels to any class that you are attending. Just be aware that heels will not work for every class so please check in with your instructors before class so see whether or not that heels will be functional for their class.

We however do NOT recommend anyone wearing heels when they are first learning how to pole. The last thing you need when you are working hard to learn advanced tricks and transitions is to trip, twist an ankle and faceplant on the floor. Get the basics down first before you add stilts to your rodeo.

Why heels?

Aside from adding a sexy vibe to your dance, wearing heels conditions you body for better balance, strength, agility, and coordination. Not to mention the make your butt look great!

What heels should I wear?

Glad you asked! Check out our heels page HERE

CLASSES

Help! I just started and I’m slipping a lot – What can I do to help?

Keep coming to class! Your grip strength will improve with continued practice. However, if you feel like you need some assistance, we have several types of grip aids on sale in the studio.

I have prior pole experience. Do I still need to start with Intro to Pole?

No studio teaches anything the same so if you have recent pole experience, please contact us so that we may determine which of our classes levels would be best suited for you.

How often do I need to take classes?

That is a matter of preference depending on your schedule or how quickly you would like to advance. We offer several package options to accommodate your schedule, ranging from individual classes all the way to monthly memberships. Start with what you feel is comfortable to commit to and we will help you pick a package that fits your needs should you want to come more often. That being said, the average attendance per week is 2-3 times.

ATTENDANCE

Can I attend any class on the schedule?

Yes and no. You can attend any level appropriate pole class or any conditioning class on the schedule. Use our CLASSES page to determine which classes are right for you or CONTACT US if you are unsure.

Do I need to sign up in advanced or can I just drop in for class?

We highly recommend signing up for all classes in advance to secure your spot as classes tend to fill up quickly. You can still attend class as a drop-in as long as there is space in the class. Please make sure that you check the schedule ahead of time and register as soon as possible. Our cancellation policy still applies if you can longer attend.

What if I am late? Can I still take class?

DO NOT BE LATE.If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS AND YOU WILL NOT BE REFUNDED. On time constitutes being in class, changed, and involved in the warm-up. This is for safety purposes. Warm up is a vital part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time. Please arrive at least 10 minutes prior to your class, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late entry period has passed.

NEW STUDENTS – You need to be at least 10 minutes early to your first visit in order to fill out the waiver and use the restroom. If you arrive after the start time of the class, we will not be able to admit you into class.

Please read our STUDIO POLICIES for more information.

I can no longer make the class I signed up for. Do I need to cancel my reservation?

Yes. Classes require a 16-hour cancellation notice. See our STUDIO POLICY page for cancellation details. You can cancel your reservation either through the Mindbody app or the Sky High Studios app. No shows may incur an additional fee.

 

There is a waitlist for the class I want to take. How does it work?

We encourage you to add yourself to the wait list if classes are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email/text confirming your new reservation in the class. After you are added to a class, our normal cancellation policy applies. If you are unable to attend class, then kindly remove yourself from the wait list.

In the event that someone late cancels within 16 hours of the class time, we will call you to confirm your reservation. Please provide us with at least 2 forms of contact so we can easily inform you. if we cannot confirm your reservation within 2 hours, we will move to the next person on the list. You can confirm your waitlist reservation automatically via text message. Turn on text message alerts and once added to the class, simply reply “Y” or “N” to the text. If you reply “N” it will cancel your waitlist reservation and notify the next person in line.

SAFETY

Is the equipment strong enough for me?

Yes, the poles are built to withstand lots of weight and pressure since eventually you will be swinging yourself around them and be upside down. We take great care in making sure that our equipment is installed properly so you feel comfortable in your workout.

Is pole fitness safe?

Like any other form of fitness or sports it is possible to injure yourself with Pole. The likelihood of injury is however significantly reduced by following a safe and well structured training program and by following the direction of an instructor. 

If you have a current medical injury, or have had significant injury in the past, we recommend consulting with your physician for guidance.

I have a medical condition or have had injuries in the past. Can I still do this?

If you are nervous about starting any exercise program, especially with previous injuries or medical conditions, we recommend you consult with your physician. For your safety we do ask that you disclose any previous injuries and conditions to us, and in rare cases we may require a physician’s release to ensure there are no restrictions and you are ready for exercise.