Frequently Asked Questions
General Questions
Is pole fitness for me? I’m not in shape and have no upper-body strength…
YES!! Pole dancing is for anyone and everyone regardless of your shape and size. All fitness levels are welcome. You will quickly develop the strength needed to execute an array of pole dance moves. We will teach you all you need to know.
Do I need a dance background?
No. Some of the best pole dancers today have zero dance background! You will learn everything you need to know in class. Once you are comfortable with the pole basics, we offer a variety of different dance based class on our schedule such as Pole Choreo and Low Flow that you can try out. See our CLASSES page to learn more!
Do you have an age limit?
Our minimum age requirement is 15 years. Persons under the age of 18 must have written consent from a parent or guardian.
Is there a weight limit?
No. Our poles are installed to support all ages, sizes, shapes, and levels. We take great care in making sure that our equipment is safe and properly maintained so you feel comfortable in your workout.
Are classes for women only?
No. We pride ourselves on trying to make an inclusive learning environment for everyone, regardless of gender identity. If you are willing to come learn, we want to teach you!
Where is your studio located?
We are located at 289 Elm Street, Unit 114 in Marlborough, Massachusetts 01752. Click HERE to learn more about our studio.
Is there parking available?
Yes, there is ample parking space available. If you have any issues with getting to the studio and need parking instructions please give us a call at (508) 251-1302
Can I Livestream during class?
Absolutely not! We do not allow our classes to be filmed, livestreamed or posted on the Internet. Pictures and videos must be taken only of yourself or with the expressed permission of your classmates and instructor at the end of class.
Can a friend/partner/ etc. stay and watch while I take class?
To protect the privacy and ensure that all of our students feel comfortable while taking class, we do not allow any spectators during classes. NO EXCEPTIONS. There are several of coffee shops and shopping plazas in the area that they can go to. They can also wait in the Antico Main lobby if they wish.
START YOUR POLE JOURNEY TODAY!
3 Class Package – $59
New Students
How do I get started?
When you purchase the Intro pack you will be directed to create a MindBody account. If you already have an account with another studio, you will still need to create a profile for Sky High. Once that’s done, you can go to our SCHEDULE page and click “Sign Up” for the class of your choice. You can also download our Sky High Studios app from either your iPhone or Google Play store. Once downloaded, use your Mindbody login information and start registering! It’s also a great way to get additional features like quick access to the rewards program, news and events, and class notifications. Download links can also be found at the bottom of this page.
As a new student, what class can I sign up for?
We suggest starting with one of our Intro to Pole classes. Unless you have prior pole experience at another studio you will need to start with Intro to Pole. You can also register any of our Handstand, Liquid Motion, or Flexibility classes if you would like to try those.
I already have pole experience. Do I still need to start with Intro to Pole?
No studio teaches anything the same so if you have recent pole experience, please contact us so that we may determine which of our classes levels would be best suited for you.
What should I know before my first class?
Please be 10 minutes early so we can get you signed in, verify your waiver on file and get you ready for class. If you experience any issues with getting to the studio, please call us right away.
The class begins with about a 10-15 minute warmup/conditioning series to make sure your body is ready to move. Then all you need to do is follow along and have fun! Each class presents its own challenges, so don’t be surprised if you are a little achy in the next couple of days or see a few bruises (we call them pole kisses). Since this is a specialty fitness class, it takes the body a little while to get used to it.
We do have a strict late arrival policy. Once the class is 5 minutes past the start time, students will not be allowed to participate. This is for safety reasons. We want you to have a full warmup to prevent any injury. DO NOT BE LATE.
What if I am late? Can I still take class?
DO NOT BE LATE.If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS AND YOU WILL NOT BE REFUNDED. On time constitutes being in class, changed, and involved in the warm-up. This is for safety purposes. Warm up is a vital part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time. Please arrive at least 10 minutes prior to your class, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late entry period has passed.
FIRST TIME STUDENTS – Please plan to be at least 10 minutes early to your first visit so that we can show you around and ensure that your waiver has been signed. If you arrive after the start time of the class, we will not be able to admit you into class.
Please read our STUDIO POLICIES for more information.
Help! I just started and I’m slipping a lot – What can I do to help?
Keep coming to class! Your grip strength will improve with continued practice. However, if you feel like you need some assistance, we have several types of grip aids on sale in the studio.
FitDegree Basics
How do I create an account?
Download the studio app on either the APP STORE or GOOGLE PLAY to get started.
How do I register for a class?
- Open the studio app and scroll down on the home screen.
- Tap “See Full Schedule.”
- In the live schedule, find and select the class you want to register for.
- Tap the Register button.
- If required, sign any waivers presented by the studio.
- Choose your payment method:
- Use an existing class pack or membership.
- Purchase a new class package or membership if needed.
- Once your payment method is selected, tap Register to confirm your spot!
Additional Registration Features
- Filter Your Search: Click the filter icon in the top right corner to refine your search for specific classes.
- One Class at a Time: You can only register for one class at a time through the app.
Where can I check my registrations?
- After logging into the app, click into the profile icon at the bottom right corner of your screen.
- Once this is done, a new screen will appear with your name, and “Upcoming Registrations” underneath of it
- A preview of a few upcoming classes will appear underneath of this text, if you care to see a more detailed list of all registrations you have coming up, click “See All”
- Once you click to “See All” a new screen will appear listing all future registrations you have lined up
How do I cancel my class?
- From the studio app click on the profile icon in the bottom right of your screen, this will pull up a screen which shows your schedule
- Within your schedule, scroll down and find the class which you would like to withdraw from
- Once you have found the class, click the calendar icon to the right of the class title.
- You will be brought to the registration screen. Click the “withdraw” button.
- A new window will pop up, giving you the option to click on the cancellation policy to view or simply click on the withdraw button.
- Once you have clicked the withdrawn button, you will receive a pop-up “success message”. The Withdraw button will now read “Register” on the registration screen.
Can I update my card on file?
If you need to update a credit card due to a new expiration date or want to switch to a different card for your membership please follow these steps to manage your billing.
Note: To enroll with Bank Account Payments as opposed to credit card, contact us.
Step-by-Step Guide
- Open the client app and scroll down to the My Details section of the home screen
- Tap Payment Options
- Enter in your new card information here.
- Be sure to share the card with the other as otherwise we won’t be able to see it.
How do I view my purchase history?
You can easily access your purchase history to review past transactions, including memberships, class packs, and gift cards.
Step-by-Step Guide
- Log into your studio mobile app
- From the Home Screen, scroll down to the My Details section.
- Tap Purchase History.
- Here, you’ll see a list of all purchases made with your account.
- To view more details, tap on a specific purchase. This will display:
- The studio name
- Date of purchase
- Item purchased
- Amount paid
- Payment method used
- Gift card details (including redemption status and the option to resend if applicable)
Printing a Receipt (Web App Only)
If you need to print a receipt from the fitDEGREE Web App on a computer:
- Windows: Right-click on the receipt page and select Print.
- Mac: Press Control + Click on the receipt and select Print.
What is the chat feature for? How do I use it?
The chat feature can be used to communicate with both students and instructors (if allowed by the other user). Please see the following guidelines below for engaging with the community via this feature:
Chat Function Guidelines
Here’s what’s cool (and what’s not) when using it.
Use chat to:
• Ask instructors about classes, poles, levels, or studio events
• Connect with instructors and fellow members about pole-related topics
• Keep it kind, supportive, and social — this isn’t the place for concerns, complaints, or reviews
Reminder: Instructors are not required to reply through chat. For urgent matters or official business, please always email or call the studio directly.
Please don’t use chat to:
• Book, cancel, or reschedule visits
• Handle payments, billing issues, or account questions
• Notify us about suspending or cancelling memberships, packages, or classes
• Harass, stalk, or message others about anything unrelated to pole community matters
• Solicit services or promotions unrelated to our studio
Thanks for helping us keep this a fun, respectful space for everyone!
This message will appear when you message the staff, but applies to all the chat interactions. Please be respectful and text the studio directly for any questions on bookings, account, etc.
Connecting with your friends via the app!
FitDegree has a of social media-esque feature where you can request to connect with other studio members, chat with them through the app, and see which classes they are taking. This gives you the chance to create more studio community connections, coordinate taking classes and workshops with your friends, ask appropriate questions to each other, share wins, and grow closer together.
- On the app go to the chat icon on the bottom menu.
- Search for your friends and send them a friend request
That’s it! You can now connect whenever you want to coordinate your class schedule.
Clothing & Attire
What should I wear?
Pole – You will want to wear fitted shorts paired with a sports bra, tank top, or t-shirt. Leggings or sweatpants are fine to start with as long as you can roll them up enough to expose the skin on the back of your knees. As you progress in pole you will need more skin contact in order to do the more advanced tricks. Do not apply lotion, creams, or other moisturizers to your body and hands before class as you will not be able to stick to the poles!
PLEASE REMOVE ALL JEWELRY PRIOR TO CLASS. THAT INCLUDES FITBITS, APPLE WATCHES, AND OTHER EXERCISE BRACELETS. DO NOT SCRATCH OUR POLE.
Flexibility & Handstands – Anything you would wear to the gym or a yoga class that will allow you to move freely.
Liquid Motion – Layers! As this is a floor class, socks, leggings, leg warmers, and a shirt with sleeves are recommended. Knee pads are a must!
Are there changing rooms?
We have common use bathrooms that you can use to get changed. Please be sure to arrive early if you need to use the restroom to get changed as our late arrival policy still applies.
Do I need to remove my jewelry?
YES! All jewelry that can or will make contact with the poles must be removed prior to class. Jewelry will scratch our equipment. We do not want out poles damaged, and you most likely do not want your jewelry destroyed. Jewelry that must be removed includes but is not limited to rings, bracelets, necklaces, bands, fitbits and other exercise bracelets.
OMG Shoes!
What about shoes? Do I need them?
No, you do not need shoes. The vast majority of our classes are taught barefoot. However, if you would like to bring a pair of heels to your classes then your are more than welcome to.
Do I need to wear heels for class?
Are they necessary? Absolutely not, but they a hella fun! Most of our classes occur barefoot, but you are more than welcome to bring a pair of heels to any class that you are attending. Just be aware that heels will not work for every class so please check in with your instructors before class so see whether or not that heels will be functional for their class.
We however do NOT recommend anyone wearing heels when they are first learning how to pole. The last thing you need when you are working hard to learn advanced tricks and transitions is to trip, twist an ankle and faceplant on the floor. Get the basics down first before you add stilts to your rodeo.
Why heels?
Aside from adding a sexy vibe to your dance, wearing heels conditions you body for better balance, strength, agility, and coordination. Not to mention the make your butt look great!
What heels should I wear & do you have any recommendations?
Glad you asked! Check out our heels page HERE!
Attendance
Can I attend any class on the schedule?
Yes and no. You can attend any level appropriate pole class or any conditioning class on the schedule. Use our CLASSES page to determine which classes are right for you or CONTACT US if you are unsure.
Do I need to sign up in advanced or can I just drop in for class?
We highly recommend signing up for all classes in advance to secure your spot as classes tend to fill up quickly. You can still attend class as a drop-in as long as there is space in the class. Please make sure that you check the schedule ahead of time and register as soon as possible. Our cancellation policy still applies if you can longer attend.
How often do I need to take classes?
That is a matter of preference depending on your schedule or how quickly you would like to advance. We offer several package options to accommodate your schedule, ranging from individual classes all the way to monthly memberships. Start with what you feel is comfortable to commit to and we will help you pick a package that fits your needs should you want to come more often. That being said, the average attendance per week is 2-3 times.
I can no longer make the class I signed up for. Do I need to cancel my reservation?
Yes. Classes require a 8-hour cancellation notice. See our STUDIO POLICY page for cancellation details. You can cancel your reservation either through the Sky High Studios app. No shows may incur an additional fee.
There is a waitlist for the class I want to take. How does it work?
You will be notified by FitDegree that a space is available and you will be asked to confirm your registration to take the open spot. You will receive a PUSH NOTIFICATION alerting you to an open space and prompting you to accept. If you do not accept the open space within a certain amount of time (see below), the system will alert the next person, and so on. If you do not respond within the time frame, you can still accept the registration, but it is now first come, first served for whomever has been alerted.
If everyone on the waitlist has been notified and no one responds, the space will then be opened up to the general studio. Below are the list of times the system alerts and you have to respond.
- 48 Hours – 12 hours to respond
- 47 – 13 hours – 4 hours to respond
- <12 hours – 5 mins to respond
If you have any questions on this policy please let us know. We know that it is very different and it will take some time to adjust. We’re happy to help until everyone is acclimated to the new system.
Open Pole
Do you offer open pole practice time?
We offer Open Pole several times throughout the week. Please go to our SCHEDULE page to find the next available session,
Can anyone do do Open Pole?
Yes and no. You do not have to be a member or current student at Sky High Studios in order to register for Open Pole. All levels are welcome. You must have taken pole classes and be familiar with the basics in order to participate in Open Pole. This is not a class in which you attempt to teach yourself the fundamentals of pole and injure yourself. If you have never done pole before, then please register for one our Intro to Pole by clicking HERE.
What are your Open Pole guidelines?
The following rules must be complied with at all times during Open Studio times:
- Students may not provide instruction to other students on new movement. Helping each other with mutual skills is permitted.
- Spotting each other is not permitted. This is for the safety of both participants.
- The instructor/staff member on duty retains full authority of the open time and all directives must be complied with.
- Clean up after yourself. Any studio equipment needs to be put in its proper place, pole cleaned to the height used, mats put away, and grip aids cleaned off the floor. Failure to comply will end in loss of open studio privileges.
Refusal to comply with the instructor will be dealt with in accordance of studio policy.
Please be on time! We lock our doors 5 min after our classes start, and if you are not here in time you may be locked out. To read about our studio policies please CLICK HERE
Safety
Is the equipment strong enough for me?
Yes, the poles are built to withstand lots of weight and pressure since eventually you will be swinging yourself around them and be upside down. We take great care in making sure that our equipment is installed properly so you feel comfortable in your workout.
Is pole fitness safe?
Like any other form of fitness or sports it is possible to injure yourself with Pole. The likelihood of injury is however significantly reduced by following a safe and well structured training program and by following the direction of an instructor.
If you have a current medical injury, or have had significant injury in the past, we recommend consulting with your physician for guidance.
I have a medical condition or have had injuries in the past. Can I still do this?
If you are nervous about starting any exercise program, especially with previous injuries or medical conditions, we recommend you consult with your physician. For your safety we do ask that you disclose any previous injuries and conditions to us, and in rare cases we may require a physician’s release to ensure there are no restrictions and you are ready for exercise.