Please read the following studio policies carefully. We follow these policies strictly.
SCHEDULING CLASSES AND PAYMENTS:
Classes are scheduled online through our MindBody page here. All sessions must be paid for before you can register for classes. Private lessons and parties must be paid for before your reservation is held. Please call us if you are experiencing trouble paying for or reserving your sessions.
You will receive emails confirming your reservations.
Class levels are designed to give students the maximum experience for his or her ability. If, at any time, the instructor believes that a level is inappropriate for a student, the instructor CAN DENY THE CLASS to the student. This is for your safety, and out of respect for the other people in the class. Please read the class descriptions for level requirements and pre-requisites. If you have questions about whether a level is appropriate for you, please ask your instructor, as it is up to them to grant level advancement.
While we encourage advanced students to attend a lower level class once in awhile to brush up on basics, those levels are reserved for those in that level, and an advanced student may be bumped from that class if a lower level student would like to take it. In addition, please be mindful of the abilities of the other participants and follow what is being taught in class. If the instructor feels that you are distracting other students by doing more advanced moves, or not following the day’s curriculum, you may be asked to leave.
Please remember, these rules are for the safety and respect of others around you.
Classes require a 8-hour cancellation notice. Once the cancellation notice is received your session will be returned to your account for you to use towards another class. Late cancellations will result in loss of the session from your package.
MONTHLY MEMBERS – you will be charged a $15 cancellation fee for each late cancelled class. No exceptions. If you schedule recurring sessions, please check your schedule to verify cancellations. You will be held responsible for the late fee if you forget to cancel a class from a recurring reservation.
Private Lessons require a 24-hour cancellation, otherwise you will lose your payment and no refund will be provided.
NOTE: If no one is scheduled for a class 12 hours before the scheduled class time, we reserve the right to cancel the class. We also reserve the right to cancel any class that has only 1 participant up to two hours before the scheduled class time. Please plan accordingly.
INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible via email, no later that 2 hours prior to the class time. We also post studio closings on our Facebook page. During bad weather please keep and eye on your email for notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class. Our normal 8 hour cancellation policy is suspended in these cases, up to 2 hours before the class.
OUR LATE POLICY IS STRICT. This policy is also in your confirmation emails.
DO NOT BE LATE. When you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS, and your reservation will be given to a student on the wait list.
YOU WILL NOT BE REFUNDED.
This is for safety purposes. Warm up is a vital part of the class to prevent injury and make sure your body is ready for exercise. It is also respectful to your fellow students and instructor to be on time.
We recommend that you arrive at least 10 minutes prior to your class, dressed and ready to go.
WAIT LIST POLICY:
We encourage you to add yourself to the wait list if classes are full. Frequently people will cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email confirming your new reservation in the class. Once you are added to a class, our normal cancellation policy applies, so please remove yourself from the wait list if you are unsure that you will make the class.
In the event that someone late cancels within 2 hours of the class time, we will call you to confirm your reservation. Make sure you give us at least 2 forms of contact so we can easily inform you. If we cannot get a hold of you, you will still be held to the late cancellation policy.
Please find our Groupon Policies noted HERE.
Packages and memberships are non-refundable and non-transferable. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. **An exception may be made for medical injuries, see policy below.
Memberships will be billed automatically every month for the above commitment period, or monthly until cancellation request is received.
Monthly no commitment memberships can be terminated at any time BEFORE the next billing cycle. Once a membership is billed it will not be refunded. 6- and 12-month memberships will be billed only for the commitment term. If you cancel you membership before your term is up, you will be billed the difference between your membership tier and the next on down, up to $150.
You will be required to provide financial account information. We use this information to establish and manage your membership. We will send you an email confirming your membership. Financial account information is required to be on file for your membership to be billed monthly, and apply late fees, cancellation fees, and any service charges in accordance with membership terms. Failure to do have financial account information on file will result in termination of membership.
Monthly memberships are for full months only. Discounts or refunds will not be issued for non-use of the studio during the monthly billing period. Class registrations are valid for available class times on the schedule. Class times are not guaranteed and subject to cancellation and refunds will not be issues for classes removed from the schedule. There are no make-up classes for missed or cancelled classes.
Should you become medically unable to exercise, we will suspend your package with a doctor’s note. However, in order for you to return to class we will also need a release note from the doctor clearing you to come back to exercise. In certain cases of serious past injury, we may require clearance before you can begin taking classes.
In the case that the medical injury will prevent continued activity, we will cancel your membership with no penalty, or refund the balance of any package not used. A doctor’s note will be required for cancellation or refund.
We are strict about this policy. Due to the nature of the activity, it is important that we are aware of any conditions which may hinder mobility or be aggravated by intense exercise.
PICTURES AND VIDEOS:
We do allow pictures and video to be taken during the class, but only of yourself or with the expressed permission of your classmates. We do not allow our classes to be filmed or posted. Please be respectful of your fellow students when recording or taking pictures. If it becomes a hindrance to the flow of the class, or is disrupting the learning of the other students, you will be asked to refrain from taking pictures or video until after the class is over, or during an open pole time.
EQUIPMENT USAGE AND OPEN POLE TIMES:
Students are not allowed to use equipment that they are unfamiliar with in between classes or during open studio times. No inverting between classes when there is not an instructor present. With open studio times, there will be a staff member in the studio but will not be conducting classes or offering help, so please be aware and use caution when practicing.
**Aerial students MUST use mats underneath their apparatus during open aerial times.
CLOTHING AND ATTIRE:
Please wear proper attire at the studio. We recommend fitted clothing, generally shorts or leggings depending on your activity, sports bras or tank tops. If you have any questions about what to wear, please call us.
Street shoes are not allowed in the studio. Please bring an extra pair of athletic shoes if your class requires them.
FOOD AND DRINK:
Other than bottled water, food or drink is not allowed in the studio spaces,. Any water bottles must have a cover. You are welcome to bring snacks and other beverages and leave them with your personal belongings to have between classes.
We are not a nut-free facility.
ALCOHOL AND SUBSTANCES:
ALCOHOLIC BEVERAGES ARE NOT ALLOWED TO BE CONSUMED BEFORE ANY PHYSICAL ACTIVITIES.
If you are intoxicated you will not be allowed to participate in any activities, will be asked to leave the studio, and will not be receive a refund.
*Additional note – with the passing if the legalization of marijuana in Massachusetts, the same policy applies to this as is does to alcohol. If the instructor has any doubt about your condition they reserve the right to exclude you from the class.
Persons under the age of 18 require written consent from a parent or guardian. They will need to come to the studio with you when you check in for your first class to sign a release form and show proper ID.
CHILDREN and MINORS:
Children are not permitted in the studio other than for the purpose of taking specific programming.