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Studio Etiquette & Policies

Please read the following studio policies carefully as we follow them strictly. These policies are to ensure the safety of everyone involved, a positive studio culture, and a quality learning experience. All decisions made by an instructor to call out a student or remove a student from class will be backed by management. These rules are in addition to the terms of service and your Membership Agreement (if applicable). They are subject to change at any time without notice. By participating in programming at Sky High Studios you understand that Sky High Studios, Inc. reserves the right to suspend your privileges or terminate your services should you violate these rules.

General Policies

AGE REQUIREMENTS:

Our minimum age requirement is 15 years. Persons under the age of 18 must have written consent from a parent or guardian. A parent or guardian must be present at the studio before a student’s first class to sign a release form and show proper ID.

 

CHILDREN and MINORS:

Children are not permitted in the studio other than for the purpose of taking specific programming.

 

ALCOHOL AND SUBSTANCES:

ALCOHOLIC BEVERAGES ARE NOT ALLOWED TO BE CONSUMED BEFORE ANY PHYSICAL ACTIVITIES.

If you show up to class suspected of being under the influence of drugs or alcohol you will not be allowed to participate in any activities. You will be asked to leave the studio and no refund will be given.

Although the recreational use of marijuana is now legal in the state of Massachusetts, the same policy applies. If the instructor has any doubts about your condition to safely participate he or she reserves the right to exclude you from class.

 

WAIVERS:

All clients must sign a liability waiver before participating in any activities. A Par-Q questionnaire and emergency contact information are required as part of the hard copy waiver. You must provide two forms of contact for your emergency contact (phone number and email). The studio reserves the right to update the waiver and request a new signature at any time and suspend booking privileges until the new waiver is signed. If you have not yet signed a waiver you can do so HERE.

Payments & Refunds

REFUNDS:

All purchases are non-refundable and non-transferable. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. **An exception may be made for medical injuries, see policy below.

 

MONTHLY MEMBERS:

Memberships will be billed automatically every month for the commitment period. Once a membership is billed it will not be refunded. Early terminations are subject to a $150 cancellation fee.

You will be required to provide financial account information. We use this information to establish and manage your membership. Keeping your financial account information on file is required for your membership to be billed monthly, apply late fees, cancellation fees, and any service charges in accordance with membership terms. Failure to provide financial account information on file will result in termination of membership.

Monthly memberships are for full months only. Discounts or refunds will not be issued for non-use of the studio during the monthly billing period, nor will unused classes carry over to the next pay period. Class registrations are valid for available class times on the schedule. Class times are not guaranteed and are subject to cancellation. Refunds will not be issued for classes removed from the schedule. There are no make-up classes for missed or cancelled classes.

Please see your Membership Agreement for full details.

Suspensions: These are for medical and family leave purposes only. We do not issue travel suspensions. Medical documentation is require. See Medical Injuries below.

 

MEDICAL INJURIES:

Should you become medically unable to exercise, we will suspend your package with a doctor’s note for up to 3 months from the date of injury.

PACKAGES – Due to the MindBody setup, we cannot suspend packages directly. We will need to deactivate your package and when you come back, we will extend the date based on how long you were unable to attend. If you receive any automated expiration notifications, please disregard. If your injury persists longer than 3 months you will be refunded the unused balance of your package.

MEMBERSHIPS – See your Membership Agreement for details.

A doctor’s note is required for reactivation of your pricing option. In certain cases of serious past injury, we may require clearance from a physician before you can begin taking classes. You are responsible for cancelling all pending reservations during suspension period. Refunds will not be given for classes or late charges incurred during suspension period due to uncancelled reservations.

We are strict about this policy. Due to the nature of the activity, it is important that we are aware of any conditions that may hinder mobility or be aggravated by intense exercise.

Scheduling

SCHEDULING CLASSES AND PAYMENTS:

Classes are scheduled online through our schedule page or mobile app and all sessions must be paid for in full before registering. The studio is not responsible for scheduling or cancelling reservations on a regular basis. It is up to you to manage your reservations.

You may book up to 4 weeks in advance.

Please make sure you are opted into all emails and/or text messages in order to receive the proper notifications. Refunds will not be given for reservations due to missed notifications.

 

LATE ARRIVAL POLICY:

OUR LATE POLICY IS STRICT. This policy is also in your confirmation emails.

DO NOT BE LATE. If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS AND YOU WILL NOT BE REFUNDED. On time constitutes being in class, changed, and involved in the warm-up. This is for safety purposes. Warm up is a vital part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time. Please arrive at least 10 minutes prior to your class, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late entry period has passed.

NEW STUDENTS – You need to be at least 10 minutes early to your first visit in order to fill out the waiver and use the restroom. If you arrive after the start time of the class, we will not be able to admit you into class.

 

CANCELLATION/NO SHOW POLICY:

Classes require a 8-hour cancellation notice.

MEMBERSHIP – You will be charged a $20 cancellation fee for each late cancelled class. No exceptions. If your reservation is a no show the charge will be $25.

PACKAGES – Early cancellations will automatically return your class to your package to reschedule. Late cancellations and no shows will remove the class from your package and will not be available for reuse.

NOTE: If no students have registered for a class 8 hours before the scheduled class time, we reserve the right to cancel the class. We also reserve the right to cancel any class that has less than 3 participants up to two hours before the scheduled class time. Please plan accordingly. Exceptions may apply at the studio’s discretion.

PRIVATE LESSONS  require a 24-hour cancellation. Late cancellations will result in loss of payment and the lesson. No refund will be provided.

INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible via email, no later than two hours prior to the class time. We also post studio closings on our Facebook page, student Facebook group, and notify you via email and/or text message. During inclement weather, please keep an eye on your email for class cancellations, studio closings, and other notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class. Our standard 16-hour cancellation policy is suspended in these cases, up to 2 hours before the class.

 

WAIT LIST POLICY:

We encourage you to add yourself to the wait list if classes are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email/text confirming your new reservation in the class. After you are added to a class, our normal cancellation policy applies. If you are unable to attend class, then kindly remove yourself from the wait list.

In the event that someone late cancels within 16 hours of the class time, we will call you to confirm your reservation. Please provide us with at least 2 forms of contact so we can easily inform you. if we cannot confirm your reservation within 2 hours, we will move to the next person on the list. You can confirm your waitlist reservation automatically via text message. Turn on text message alerts and once added to the class, simply reply “Y” or “N” to the text. If you reply “N” it will cancel your waitlist reservation and notify the next person in line.

Attendance

ATTITUDE AND GENERAL DEMEANOR:

Students are expected to come to class with a positive, encouraging, and productive attitude, not only towards other students and instructors, but towards themselves. We understand that everyone has bad days, and our goal is to make sure everyone feels leaving accomplished and accepted. Pole should be a joyous experience and we will do our best at every turn to make sure you have a great experience; however, the responsibility is yours to BE fully joyous and to help others feel the same. Any negative or disrespectful behaviors towards other students, instructors, management, or yourself will not be tolerated. Instructors reserve the right to ask students to either step out of class to take a minute to regroup or ask them to leave for the benefit of themselves and the class.

 

CLASS LEVELS:

Class levels are designed to give students the maximum experience for his or her ability. If, at any time, the instructor believes a level is inappropriate for a student, the instructor CAN DENY THE CLASS to the student. This is for your safety and out of respect for other students in the class. Please read the class descriptions for level requirements and pre-requisites. If you have questions about whether a level is appropriate for you, please ask your instructor. Instructors grant level advancement.

While we encourage advanced students to attend a lower level class on occasion to brush up on basics, lower levels are reserved for students in that level. Therefore, an advanced student may be bumped from the class if a lower level student is on the waitlist. Advanced students must adhere to the class curriculum. If the instructor feels you are distracting other students by doing more advanced moves, or not following the class curriculum, you may be asked to leave.

Please remember, these rules are for the safety and respect of others around you.

 

CLOTHING AND ATTIRE:

Please wear proper attire at the studio. We recommend fitted clothing, generally shorts or leggings depending on your activity, sports bras or tank tops. If you have any questions about what to wear, please call us. Street clothes, jeans, khakis, button down shirts, or otherwise regular clothes are not allowed during class. If you are not wearing the appropriate attire, then you will not be allowed to participate and you will not receive a refund.

Street shoes are not allowed in the studio. Please bring an extra pair of athletic shoes if your class requires them.

 

EQUIPMENT USAGE AND OPEN POLE TIMES:

Students are not allowed to use any equipment they are unfamiliar with in between classes or during open practice times. Performing inversions in between classes when an instructor is not present is not permitted. See open practice rules below.

 

PICTURES AND VIDEOS:

Pictures and videos must be taken only of yourself or with the expressed permission of your classmates and instructor. We do not allow our classes to be filmed or posted on the Internet. Please be respectful of your fellow students when recording or taking pictures. If it becomes a hindrance to the flow of the class or is disrupting the learning of the other students, you will be asked to refrain from taking pictures or videos until after the class is over, or during an open practice time.

 

FOOD AND DRINK:

Other than bottled water, food or drink is not allowed in the studio spaces. Water bottles MUST have a cover. You are welcome to bring snacks and other beverages to enjoy in between classes, however, they must be left with your personal belongings. We are NOT a nut-free facility.

Class Rules

GROUP CLASS RULES:

The following rules must be complied with at all times during group class times:

  • Students must respect the instructor’s authority and comply with all directives given by the instructor at all times. Non-compliance will result in removal from class.
  • Students MUST use a mat when mandated by an instructor. No exceptions.
  • Students MUST participate in the warm-up. If there is an activity you are unable to physically execute you can ask for modifications. You may not substitute your own warm-up without permission from the instructor.
  • When the instructor is speaking and/or demonstrating, you are not. They can call you out when you are being disruptive, and multiple infractions will result in removal from class.
  • Respect each other, your instructor, and the space. Any inappropriate, negative, demeaning, and/or disruptive behavior will not be tolerated.
  • DO NOT instruct and/or spot another student without the instructor’s permission. Thanks for wanting to help, but you are here to learn, they are here to teach.
  • Clean up after yourself. Any equipment used must be put away in its proper place, poles cleaned (all the way up to the highest point used), and any grips/rosins cleaned off the floor.

Refusal to comply with the instructor will be dealt with in accordance of studio policy.

 

OPEN PRACTICE RULES:

The following rules must be complied with at all times during Open Studio times:

  • Students may not provide instruction to other students on new movement. Helping each other with mutual skills is permitted.
  • Spotting each other is not permitted. This is for the safety of both participants.
  • The instructor/staff member on duty retains full authority of the open time and all directives must be complied with.
  • Clean up after yourself. Any studio equipment needs to be put in its proper place, pole cleaned to the height used, mats put away, and grip aids cleaned off the floor. Failure to comply will end in loss of open studio privileges.

Refusal to comply with the instructor will be dealt with in accordance of studio policy.