Please read the following studio policies carefully. We strictly follow these policies.
Our minimum age requirement is 15 years. Persons under the age of 18 must have written consent from a parent or guardian. A parent or guardian must be present at the studio before a student’s first class to sign a release form and show proper ID.
ALCOHOL AND SUBSTANCES:
ALCOHOLIC BEVERAGES ARE NOT ALLOWED TO BE CONSUMED BEFORE ANY PHYSICAL ACTIVITIES.
If you show up to class intoxicated, you will not be allowed to participate in any activities. You will also be asked to leave the studio, and you will not receive a refund.
*Additional note: Although the recreational use of marijuana is now legal in the state of Massachusetts, the same policy applies to this as it does to alcohol. If the instructor has any doubts about your condition to safely participate in any activities, he or she reserves the right to exclude you from class.
SCHEDULING CLASSES AND PAYMENTS:
Classes are scheduled online through our MindBody page here. All sessions must be paid for in full before registering for classes. Private lessons and parties must be paid for in full in accordance with service terms and conditions. See pricing pages for details. Please call us if you need help setting up your package or membership. The studio is not responsible for scheduling or cancelling reservations on a regular basis. Please use our website and/or app to regulate your schedule.
Recurring Reservations: You may book up to 4 weeks in advance.
In order to make sure you receive confirmation of reservations and waitlist adds, you must opt-in to either email or text message alerts via your MindBody account. Refunds for cancellation/no show charges will not be refunded due to lack of notification, unless there is a system error. We recommend downloading the Sky High Studios app from your app store (you can use the links on our homepage) to see your schedule and receive reminders.
LATE ARRIVAL POLICY:
OUR LATE POLICY IS STRICT. This policy is also in your confirmation emails.
DO NOT BE LATE. If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS, and your reservation will be given to a student on the wait list.
YOU WILL NOT BE REFUNDED.
This is for safety purposes. Warm up is a vital part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time.
We recommend that you arrive at least 10 minutes prior to your class, dressed and fully prepared for class.
CANCELLATION/NO SHOW POLICY:
Classes require a 16-hour cancellation notice. Once the cancellation notice is received your session will be returned to your account for you to use towards another class. Late cancellations and no shows will result in the loss of the session from your package.
MONTHLY MEMBERS – You will be charged a $15 cancellation fee for each late cancelled class. No exceptions. If you schedule recurring sessions, please check your schedule to confirm attendance. You will be held responsible for the late fee if you forget to cancel a class from a recurring reservation. If your reservation is a no show the charge will be $20.
Private Lessons require a 24-hour cancellation. Late cancellations will result in loss of payment. No refund will be provided.
NOTE: If no students have registered for a class 8 hours before the scheduled class time, we reserve the right to cancel the class. We also reserve the right to cancel any class that has only 1 participant up to two hours before the scheduled class time. Please plan accordingly. Exceptions may apply at the studio’s discretion.
INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible via email, no later than two hours prior to the class time. We also post studio closings on our Facebook page. During inclement weather, please keep an eye on your email for class cancellations, studio closings, and other notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class. Our standard 8-hour cancellation policy is suspended in these cases, up to 2 hours before the class.
WAIT LIST POLICY:
We encourage you to add yourself to the wait list if classes are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email confirming your new reservation in the class. Once you are added to a class, our normal cancellation policy applies. If you are unable to attend class, then kindly remove yourself from the wait list.
In the event that someone late cancels within 8 hours of the class time, we will call you to confirm your reservation. Please provide us with at least 2 forms of contact so we can easily inform you. if we cannot confirm your reservation within 2 hours, we will move to the next person on the list. You can confirm your waitlist reservation automatically via text message. Turn on text message alerts and once added to the class, simply reply “Y” or “N” to the text. If you reply “N” it will cancel your waitlist reservation and notify the next person in line.
Packages, memberships, and party deposits are non-refundable and non-transferable. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. **An exception may be made for medical injuries, see policy below.
Memberships will be billed automatically every month for the above commitment period, or monthly until a cancellation request is received. Monthly no commitment memberships can be terminated at any time BEFORE the next billing cycle. Once a membership is billed it will not be refunded. Six- and 12-month memberships will be billed only for the commitment term. If you cancel you membership before your term is up, you will be billed the difference between your membership tier and the next one down, up to $150.
You will be required to provide financial account information. We use this information to establish and manage your membership. We will send you an email confirming your membership. Keeping your financial account information on file is required for your membership to be billed monthly, apply late fees, cancellation fees, and any service charges in accordance with membership terms. Failure to provide financial account information on file will result in termination of membership.
Monthly memberships are for full months only. Discounts or refunds will not be issued for non-use of the studio during the monthly billing period. Class registrations are valid for available class times on the schedule. Class times are not guaranteed and are subject to cancellation. Refunds will not be issued for classes removed from the schedule. There are no make-up classes for missed or cancelled classes.
Suspensions: These are for medical and family leave purposes only. We do not issue travel suspensions. Medical documentation is require. See Medical Injuries below.
Should you become medically unable to exercise, we will suspend your package with a doctor’s note. We need to be notified within 14 days of the injury to start the medical hold on the date of injury. After that, we will start the suspension from the date of notification. Extensions will not be granted for injury notifications that are given after the recovery date for an injury has passed.
Package Clients: Due to the MindBody setup, we cannot suspend packages directly. We will need to deactivate your package and when you come back we will extend the date based on how long you were unable to attend. If you receive any automated expiration notifications, please disregard.
Memberships: Monthly Members: Due to MindBody settings, we cannot set up a normal suspension. We will terminate your membership and credit your account the balance of the month currently in. When you return we will create a new monthly membership and credit the pro-rated balance to the new membership. Commitment Members: Your membership will be suspended based on the date of injury or date informed per policy above. When you return your membership commitment and billing date will be adjusted based on the time your were unable to attend.
In order for you to return to class, we require a release note from your doctor clearing you for exercise. In certain cases of serious past injury, we may require clearance before you can begin taking classes. You are responsible for cancelling all pending reservations during suspension period. Refunds will not be given for classes or late charges incurred during suspension period due to uncancelled reservations.
In the event that a medical injury prevents continued activity, we will cancel your membership without penalty, or refund the unused balance of any package. A doctor’s note will be required for cancellation or refund.
We are strict about this policy. Due to the nature of the activity, it is important that we are aware of any conditions that may hinder mobility or be aggravated by intense exercise.
All clients must sign a liability waiver before participating in any activities. An electronic signature is required at the creation of your MindBody client account, and you must also complete and sign a hard copy at the time of your first visit. A Par-Q questionnaire and emergency contact information are required as part of the hard copy waiver. You must provide two forms of contact for your emergency contact (phone number and email).
Class levels are designed to give students the maximum experience for his or her ability. If, at any time, the instructor believes a level is inappropriate for a student, the instructor CAN DENY THE CLASS to the student. This is for your safety, and out of respect for other students in the class. Please read the class descriptions for level requirements and pre-requisites. If you have questions about whether a level is appropriate for you, please ask your instructor. Instructors grant level advancement.
While we encourage advanced students to attend a lower level class on occasion to brush up on basics, lower levels are reserved for students in that level. Therefore, an advanced student may be bumped from the class if a lower level student would like to register. In addition, it’s important for advanced students attending lower level classes to be mindful of other participants’ abilities and follow the class curriculum. If the instructor feels that you are distracting other students by doing more advanced moves, or not following the class curriculum, you may be asked to leave.
Please remember, these rules are for the safety and respect of others around you.
CLOTHING AND ATTIRE:
Please wear proper attire at the studio. We recommend fitted clothing, generally shorts or leggings depending on your activity, sports bras or tank tops. If you have any questions about what to wear, please call us. Jeans, khakis, button down shirts, or otherwise regular clothes are not allowed during class. If you are not wearing the appropriate attire, then you will not be allowed to participate and you will not receive a refund.
Street shoes are not allowed in the studio. Please bring an extra pair of athletic shoes if your class requires them.
EQUIPMENT USAGE AND OPEN POLE TIMES:
Students are not allowed to use any equipment they are unfamiliar with in between classes or during open studio times. Performing inversions in between classes when an instructor is not present is not permitted. A staff member will be present during open studio times, however, he/she will not be conducting classes or offering help. Please With open studio times, there will be a staff member in the studio but will not be conducting classes or offering help, so please be aware and use caution when practicing.
The instructor on duty teaching another class or scheduled staff member still retains all authority over the open class and must be listened to and all directives followed. Failure to do so will result in the removal from the open session.
**Aerial students MUST use mats underneath their apparatus during open aerial times.
Please find our Groupon Policies noted HERE. Monthly Groupon Voucher holders will be required to keep a credit card on file for cancellations in accordance with our late cancellation policy.
PICTURES AND VIDEOS:
We do allow pictures and videos to be taken during the class. However, pictures and videos must be taken only of yourself or with the expressed permission of your classmates and instructor. We do not allow our classes to be filmed or posted on the Internet. Please be respectful of your fellow students when recording or taking pictures. If it becomes a hindrance to the flow of the class, or is disrupting the learning of the other students, you will be asked to refrain from taking pictures or videos until after the class is over, or during an open pole time.
FOOD AND DRINK:
Other than bottled water, food or drink is not allowed in the studio spaces. Water bottles MUST have a cover. You are welcome to bring snacks and other beverages to enjoy in between classes, however, they must be left with your personal belongings. We are NOT a nut-free facility.
CHILDREN and MINORS:
Children are not permitted in the studio other than for the purpose of taking specific programming.