6 Things to do before your first class

So you are ready to take your first class! Awesome! We are very excited to meet you. Before signing up for your class here (or any other studio) are some very important things we recommend you do before registering.

1 – Check out the class descriptions and look for the proper classes. Our studio, as do most others, have a specific curriculum that we follow to make sure our students progress in an organized and methodical manner. This can be confusing if you have been to a previous studio or are looking at multiples since studios set up their classes in their own way.

Our classes start at the Intro level for Pole, Hoop, and Silks. These classes are required classes for anyone who has little to no experience. These classes also have a specific series of moves that have to be completed as pre-requisites from subsequent class levels. Having taken only 1 or 2 classes at another studio does not qualify a student to be in a Level 1 class.

Read the class descriptions carefully and make sure you understand which classes are most appropriate for your level. In our case, class descriptions are available both on the website, and through the MindBody scheduling system, which can be read on the website or through the MindBody Connect App.

2 – If you are purchasing through a daily deal site, such as Groupon, read the voucher carefully and follow the instructions. In order to redeem your voucher, there are several steps that need to be followed in order to make sure we are giving you the best service possible, as well as our other students.

We have a specific process set up for times that we do run these promotions, and those are specifically stated on the voucher. Please read the fine print carefully and email with any questions you have prior to purchasing the promotion. If you purchase the voucher without reading and don’t qualify for that promotion, we can only honor the cash value of your purchase, and it cannot be combined with any other offers.

Legally in the state of Massachusetts you have 3 days to request a refund from the website you purchased through.

3 – Read the policies and FAQ’s. We do our very best to make sure that we pre-answer any question you might have ahead of time, such as what to expect and what to wear to make sure you can be prepared as possible.

Our policies are clearly stated and there to make sure everyone gets the best and safest experience possible and to keep the registration process fair and equitable. Some of these policies are not negotiable. These policies have important information on our late arrival and cancellation policies, how to cancel classes, what to do if you are wait-listed, and several other things that you will need to be aware of as you continue classes.

4 – If you have more questions and want to meet with someone in person, please call or email to make an appointment. We are small studio and do not always have a regular staff member on duty at the desk. If you walk-in to speak to someone and our instructor is conducting a class they will not be able to stop teaching and answer your questions. We want to give you the time and attention you deserve and give you all the information you are looking for, so contacting us to make an appointment is in your best interest.

We do not allow our classes to be observed. There is limited space in the class and the students need to be focused on warm-up and what they are learning. Having observers is not conducive to keeping them concentrated on their workout.

5 – Leave us multiple ways to contact you, and contact us in multiple ways. We do our best to make sure that each inquiry is responded to in a timely manner. However, even with good technology, not everything always comes through. If your phone message is garbled due to cell phone reception, we may not be able to return your call. Or, many times we try to return calls and voice mail boxes are full.

With this in mind, if you do not hear back from us with-in 48 hours, chances are it is because we have not been able to reach you either because we can’t understand your message, or for reasons unknown your message has been diverted into the technological abyss and we never received it. So it is in your best interest to contact us again via the opposite form of communication

Also leaving us your email in a phone message, and vice versa, makes sure that in the event we cannot reach you via one avenue, we have another. Trust me, we want you to come in and enjoy our classes and your experience. Responding to answer your questions is a top priority, but we are only as effective as the communication is. And in an age of instant communication – email is always a sure fire way to get someone to answer quickly since it is available on all our smart phones (although sometimes they don’t act that smart).

6 – Be early for your first class. At least 10 minutes early. There is always paperwork to fill out, needing to change, putting your stuff away, and getting mentally prepared for a class. This can’t be done in the 30 seconds before class starts. We don’t want you to feel rushed and scrambling to get ready for class. Being early allows you to do all of the above, and have any questions answered.

As a service based industry, we take giving you any and all information you need to make a decision about starting at Sky High very seriously. As much information as we can think of to provide is available on the website, and through MindBody. Reading the website first will make sure you understand how classes work, what to wear, how to sign up, and which the best price option to go with is.

We also know that not all studios carry the same curriculum requirements or run their classes the same way. You will have questions and we are here to answer them. The above are simply our recommendations to make sure that you fully understand how we operate in order to maximize the experience you are going to have when you first walk in the door.